ITSM Advisory Services

In addition, pertinent documentation is prepared for you that includes the reviews and assessment findings and outlines your plan of execution. The plan will include short-term goals to realize immediate benefits from your BMC or Atlassian tools and a phased approach to accomplish each goal predetermined during your sessions with RightStar.

DevOps Consulting

RightStar offers DevOps solutions to assist companies in driving down costs, enhancing the customer experience, and improving operational processes. RightStar’s objective is to assist organizations in moving quickly toward a more DevOps-centered IT culture. DevOps organizations experience increased competitive advantages, enabling faster time to market, increased customer satisfaction, and employee productivity.

RightStar provides DevOps advisory services focused on four primary areas within IT: culture, organization, processes, and tools. Since there are no prescribed DevOps patterns and practices, implementations vary. RightStar relies on its experience with other organizations and previous best practice experience to provide you with a solution tailored to your company’s needs.

Additionally, RightStar advisory services for a DevOps rollout are based upon the following phases of the software development lifecycle.

• Plan. Requirements, resource management, capacity planning, and assigning levels of effort based on either Story points or hours to complete a task
• Build. Staging the code in an automated way, having automated peer reviews for good coding practices, collaborating with the teams to deliver information accurately and efficiently to change approval boards, and testing groups
• Continuous Integration. Defined branching and merging, automated testing based on defined branches, and traceability
• Deployment. Use an automation tool or tools to help with deployment
• Operate. Server monitoring and application performance monitoring should be automated. Incident, change, and problem tracking
• Continuous Feedback. Better products through user feedback

ITIL Consulting

RightStar’s ITIL consulting focuses on the education and adoption of the ITIL framework, which supports continuous service improvement, enhances productivity, and provides transparency and accountability to the operation and support of the IT enterprise. An ITIL consulting engagement begins with an assessment of the organization‘s current level of adoption.

An ITIL Assessment is critical for organizations wishing to advance process maturity to improve IT service delivery responsiveness, maintain consistent levels of service, and increase customer satisfaction. RightStar’s ITIL Assessment results in an actionable roadmap that begins with where your organization is today and guides you to where you want to be tomorrow. The goal is to identify the key areas within your organization that can provide the most significant return on your service management investment. We analyze your current IT service management processes and make specific recommendations in the form of an actionable roadmap based on the ITIL framework and industry-standard good practices.

Based on our findings, we provide you with practical and actionable steps that you can take to dramatically improve your service management operations. We’ll outline what tasks you should tackle first and which can be addressed later. You’ll be prepared to decide on the initiatives to move forward with that are not worth your time and resources investment.

SACM Consulting

In order to take advantage of your resources, you need to know what resources you have available across the enterprise. RightStar’s Service Asset and Configuration Management (SACM) Assessment can help you reduce the cost of assets by demonstrating how to remove duplication of processes, optimize asset usage, and provide a complete picture of your IT environment. RightStar’s SACM assessment can take you to the next level of maturity by helping you to establish an effective Configuration Management Database (CMDB), integrate auto-discovery/management tools, define business and IT services, and seamlessly integrate with ITIL processes and tools.

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