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Smart IT: Asset Actions

Attaching Users to Assets I was chatting with a co-worker the other day, and we were saying it would be nice if there was an easier way to attach a user to an asset in Smart Recorder. We didn’t come up with a solution, although we put an idea out there (...

How can BCM bring value to my organization?

Personal Experience It’s a common question, right? You go to management to say, “We really need BMC’s Client Management tool,” and they say, “Why should we spend the money to get it?” It’s a valid question but one that’s...

Using Footprints for Simple Project Management

We had a customer who needed to track some IT projects to see what their spending was going to be over the next few fiscal years. Their company-supplied tool was more complicated than they needed. They asked us for ideas, and we put together a Proof of Concept. Note:...

Custom LDAP Import; AD Account Creation

Custom LDAP Import We all know that Remedy aka the AR System (the platform that ITSM is built upon) has LDAP import built into it. To quote from the documentation: Lightweight Directory Access Protocol (LDAP) provides a standard method for accessing information from a...

Have you seen Call Logs in Smart Recorder?

Did you know about Call Logs in Smart Recorder? Came out in version 19.02, if I did my searching correctly. If you already know about them – stop reading! But if you didn’t notice them… keep on reading! The idea is that, when taking a call in Smart Recorder, you have...

Preventive Maintenance with Footprints

Goal In earlier versions of FootPrints, scheduling preventive maintenance was somewhat complex, with its own section in the application. In FootPrints 12, configuring preventive maintenance schedules has been streamlined. To schedule maintenance for specific items,...

Creating Patch Groups with User/Admin Input

One of the hardest challenges with every customer who is new to the Patch Management feature of Client Management is when to schedule the patch window! Some customers already have this set in stone, and users are already used to required reboots due to applying...

What is HR Case Anyway?

I know you’ve seen it referenced; you’ve gotten emails from us, RightStar Systems, as well as from BMC. But sometimes marketing can be a little vague; you might even have ignored it (but don’t tell our marketing team that!)So I thought I’d take this end-of-year time...