BeyondTrust Remote Support

Provide instant, secure, reliable remote support to end-users and customers

Provide instant, secure, reliable remote support to end-users and customers using Windows, Mac, iOS, Android, and more on or off your network. Focus on fixing issues, not fixing connections.

Remote Support Features and Capabilities

• Chat Support: Enable live support from your website with Clickto-Chat with real-time escalation to screen sharing and remote control without losing contact with the end user.
• Broad Platform Support: Support and provide support from Windows, Mac, Linux, iOS, and Android devices. Also supports legacy devices using RDP, Telnet, SSH, and VNC.
• Granular Permissions and Roles: Granularly manage teams, users, roles, and session permission settings to enforce a least privilege security posture.
• Collaboration: Resolve support incidents faster by easily collaborating with other technicians and defining escalations paths to skilled resources cost-effectively while improving customer satisfaction.
• Session Recording and Audit Trail: Track team performance and log session activity to serve as an audit trail for security, compliance, and training.
• Provide Support from Chrome, Firefox, IE, and More: Our HTML5 Web Rep Console lets you offer secure remote support from any browser – no downloads required – to immediately begin fixing issues from anywhere.
• Integrations: Connect seamlessly with ITSM tools like ServiceNow, third-party authentication solutions like Active Directory, and password managers like BeyondTrust Password Safe.
• Customization & Branding: Maintain corporate branding standards and create trust by customizing your support experience, including chat.
• Deployment: Choose from a physical, virtual, or cloud deployment with flexible licensing options and various licensing models.

BUSINESS BENEFITS

Maximize Value With A Single Solution

By gaining comprehensive functionality within one product, support organizations can eliminate overlapping costs and focus time on resolving incidents rather than supporting multiple tools. And, BeyondTrust doesn’t charge more for important features like remote camera sharing or mobile device support.

Satisfy Audit and Compliance Requirements

Every BeyondTrust Remote Support session is logged and auditable, creating a central repository for all remote support activity. The administrator can review all session activity within the organization.

Drive Efficiency

BeyondTrust’s out-of-the-box integrations with a variety of ITSM solutions and robust APIs enable your organization to seamlessly leverage existing workflows and reduce administrative burden.

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