by RightStar Team | Aug 5, 2016 | Blog, Remedyforce
There were some nice enhancements around Remedyforce Change in Summer 16. In case you haven’t had a chance to look at them, here’s some information:First, the Calendar is now accessible from the Remedyforce Console. You don’t have to be in a change record or have it...
by RightStar Team | May 27, 2014 | Blog, Remedyforce
There is increasing demand these days for IT to publish a service catalog, thereby automating the service request process for end users. These service requests can include basic orders for hardware, software, account access, and badges, or may extend to requests for...
by RightStar Team | Nov 4, 2013 | Blog, Footprints, Remedyforce
I was recently asked to assist a customer of ours who had been experiencing difficulties delivering a particular service to their customer. Upon investigation, I was able to determine that the issue was not related to capability, rather, at the root of the breakdown...
by RightStar Team | Jun 28, 2013 | Blog, Remedyforce
It can sometimes be hard to identify which processes in an organization should be changes and which should be Service Requests. For example, provisioning a new server for a department. Technically this is a change to the environment but does it really need to be a...
by RightStar Team | May 28, 2013 | Blog, Remedyforce
The best time to plan Remedy ITSM training for your users is during the initial phases of the project. The people you’ve identified to support the solution may be new to Remedy and the ITSM Suite. You’ll be glad you didn’t wait for the implementation...
