by RightStar Team | May 15, 2018 | Blog, Remedyforce
We recently had a customer request to have different task layouts, based on whether a task was created from an Incident Record or a Change Record. While we did attempt to talk them out of it, this is possible with the Layout Type functionality introduced in Winter,...
by RightStar Team | Apr 16, 2018 | Blog, Remedyforce
Our customers who have been using Remedyforce for a while are finding they have a lot of tickets in their system, which is great! But the Remedyforce Console will only show 10,000 tickets, and that has caused problems for some customers. So here is a video showing you...
by RightStar Team | Feb 14, 2018 | Blog, Remedyforce
The new release of Remedyforce, Winter 18 is here! And to me, the most exciting feature is having record types available from the Incident Console. As you all know, prior to this week, if you want to have different layouts for different tickets (HR, Facilities, IT),...
by RightStar Team | Dec 29, 2016 | Blog, Remedyforce
As the year finishes, I just wanted to pass along a few quick tips. I hope they are useful! On communities.bmc.com recently, someone was asking about how to take queues offline if they aren’t being used anymore. You can’t delete them if they are tied to any objects....
by RightStar Team | Aug 26, 2016 | Blog, Remedyforce
In this article, I’d like to share some things have been added to Remedy ITSM that may not have been noticed by some of our customers. I know I missed them initially! You should have these if you have 8.1 Service Pack 1. First: Change Calendar. You can now see...
by RightStar Team | Aug 15, 2016 | Blog, Remedyforce
Knowledge is vital for any organization. Knowledge Management for a large Federal agency is essential. At one such Federal agency we utilized the Remedy 9.1 Knowledge Management module to capture institutional knowledge beyond IT information. There were historical...
