by RightStar Team | Aug 6, 2019 | Blog, Remedyforce
I’ve been waiting for this one! I’ve been participating in the beta cycle of Remedyforce Summer 2019, also known as 19.02, and I like some of the new changes. Here’s my favorites list; which do you like? Support for Print and PDF options in Salesforce Lightning...
by RightStar Team | Aug 6, 2019 | Blog, Remedyforce
We’ve all been there. We’re trying to allocate fixed licenses – let’s say for Asset Management – and we’re told they are all in use. And our question is “Who the heck is using them?” Turns out there is an easy way to find this out. First, open the User form. I...
by RightStar Team | Jul 23, 2019 | Blog, Remedyforce
I was politely reminded that I hadn’t done a blog post in way too long. Things have been so busy here at RightStar that it just dropped off my radar! So, while 19.01 has been out for quite a while, I thought I’d discuss some of the new features that came with it, in...
by RightStar Team | Sep 26, 2018 | Blog, Remedyforce
We had a customer who wanted a simple way to track software licenses. He didn’t want to use a discovery tool; just wanted to track who is using what. Because there was no discovery tool, we suggested a method that uses one record to represent the software (instead of...
by RightStar Team | Jun 21, 2018 | Blog, Remedyforce
First, I want to define the problem we need to solve. We had a customer who had a multi-level category tree- more than two levels. Some of her categories were three levels deep, some four, and some five. Something like this: Now of course, this isn’t a...
by RightStar Team | Jun 11, 2018 | Blog, Remedyforce
In Winter, 2018, one new feature was being able to use Dependent Picklists in Self-Service. For me, it was a bit of a head-scratcher to figure out how to do it, so I thought I’d write it up. First, let’s look at the result. When you put a dependent picklist into...
