by RightStar Team | Sep 16, 2021 | Blog, Remedyforce
Is anyone else feeling some anxiety over the upcoming move to requiring MFA for Salesforce logins? I was! So thought I’d finally see just how bad it is – and it’s not bad! This video from Salesforce covers it, and below I discuss what I did. – covers it,...
by RightStar Team | Mar 4, 2021 | Blog, Remedyforce
It is out! Winter 2021 is now GA. As always, BMC will push the upgrade to your org; this release is scheduled to be pushed on April 9, 2021 (see the schedule here: https://docs.bmc.com/docs/display/public/REMF/Release+schedules ). But of course, you can always...
by RightStar Team | Jun 25, 2020 | Blog, Remedyforce
We know! No one likes to answer a lot of survey questions. So one of our amazing consultants came up with this simplified survey where the email just has a thumbs up or thumbs down: After the user makes their choice, they get this web page: ...
by RightStar Team | Apr 30, 2020 | Blog, Remedyforce
We know our customers are always trying to get more value from all the tools they use. Remedyforce is one of those tools that can be a simple ticketing system – or much more. Here are some ideas you may want to consider: Have you looked at your Remedyforce Value...
by RightStar Team | Feb 6, 2020 | Blog, Remedyforce
Remedyforce 20.20.01 has been Released! You can download it from Appexchange and upgrade yourself or wait for BMC to push it. While there were many enhancements, as usual, there were a couple that I thought our customers would appreciate. CMDB class security using...
by RightStar Team | Nov 5, 2019 | Blog, Remedyforce
I had a customer ask how they could show their hours on the Remedyforce self-service portal. My idea: use a knowledge article. Step 1: Create the Knowledge Article I kept it simple as follows. Just make sure it’s published and viewable in self-service. Step 2:...
