by RightStar Team | May 2, 2023 | Atlassian, Blog
What is Remote Admin for Jira? Remote Admin for Jira is a fully managed service offered by RightStar that enables organizations to delegate Jira administration tasks to experts in the field. The service provides a remote administrator responsible for maintaining and...
by RightStar Team | May 2, 2023 | Atlassian, Blog
Jira Service Desk is a highly regarded IT service management (ITSM) software platform that enables organizations to streamline their IT service operations. The platform provides a central help desk system that allows IT teams to manage support requests, optimize...
by RightStar Team | May 2, 2023 | Atlassian, Blog
Automation is essential in today’s workplaces, allowing organizations to streamline their operations and improve efficiency. Atlassian tools offer a range of automation capabilities that enable organizations to get the most out of their everyday tasks. In this...
by RightStar Team | Apr 26, 2023 | Atlassian, Blog
We all know how great Jira Service Desk is for helping us track issues as they come up. And many use the Insight Asset Management app from Riada in the Atlassian Marketplace to tie assets or other configuration items in the CMDB to those Change, Incident, Problem, and...
by RightStar Team | Apr 24, 2023 | Blog, Remedyforce
Reporting on MTTR There is a long discussion on calculating MTTR here. But short form: It’s the sum of Resolution time (in days) divided by the number of incidents. Get the Resolution Time – I’m going to use “Closed Date,” which isn’t quite accurate. If you use...
by RightStar Team | Apr 7, 2023 | Atlassian, Blog
Choosing Tools Your Organization Needs IT Service Management (ITSM) is an organizational process that ensures operational teams manage, implement, and provide IT services to stakeholders. These processes include the design, development, and delivery of services such...
