by RightStar Team | Aug 7, 2023 | Blog, BMC
Live Agent in Helix (Remedy) ITSM has been around since version 19.08; it’s been through a few iterations but is now available in the Smart IT interface as well as the Mid-Tier screens. Live Agent (Chat) enables users to chat directly with a support agent rather than...
by RightStar Team | Aug 1, 2023 | Atlassian, Blog
Overcoming Migration Procrastination: Embracing Atlassian Cloud Procrastination is a challenge many of us face, causing us to delay essential tasks and decisions. When I was in college, my procrastination had me delaying studying for an exam until the night before –...
by RightStar Team | Jul 11, 2023 | Atlassian, Blog
Jira and Confluence, the dynamic duo of Atlassian’s toolset, have earned their reputation as top choices for project management. Jira and Confluence are two of Atlassian’s most popular tools for a good reason. They offer robust features ideal for project,...
by RightStar Team | Jul 6, 2023 | Atlassian, Blog
Keeping track of USB assets and to whom they were assigned can be overwhelming. For years we relied on spreadsheets and trusted that folks would keep them current. Many companies and organizations have given up on keeping track of USB items such as keyboards, mice,...
by RightStar Team | Jun 22, 2023 | Blog, BMC
This article was originally published on the BMC Community Client Management blog. I have been working with a specific BMC client for a very long time, and he has been using BMC Client Management to the fullest as well as others that work alongside him.” He...
by RightStar Team | Jun 19, 2023 | Atlassian, Blog
Making the Move to Atlassian Cloud: Why RightStar is Your Ideal Partner As a leading collaboration and project management tool provider, Atlassian offers cloud-based solutions designed for modern teams. Transitioning from server or Data Center to Atlassian Cloud...
