by RightStar Team | Mar 20, 2017 | Blog, Footprints
Goal In the Service Portfolio, Service Level Management will be used to identify response and resolution targets based on the work targets. The work targets are system-generated objects that are created when a match exists between the service level target and the...
by RightStar Team | Mar 6, 2016 | Blog, Footprints
The Dynamic SQL Field Mapper (DSFM) feature of FootPrints is a powerful tool for integrating FootPrints with other systems. By understanding the available options for the feature, both documented and not, you can expand its suitability for use cases even further....
by RightStar Team | Jul 8, 2014 | Blog, Footprints
Applicability FootPrints Service Core version 11 or later, but not including version 12. Pre-requisites Access to Form Designer in one or more workspaces Access to the file system on FootPrints application server Ability to write JavaScript (Suggested) Familiarity...
by RightStar Team | Nov 4, 2013 | Blog, Footprints, Remedyforce
I was recently asked to assist a customer of ours who had been experiencing difficulties delivering a particular service to their customer. Upon investigation, I was able to determine that the issue was not related to capability, rather, at the root of the breakdown...
by RightStar Team | Jul 26, 2013 | Blog, Footprints
When delivering Configuration Management engagements, customers often notice that some items appear in both their CMDB and in their Asset Management software. This leads to the inevitable question, “What is the difference between an Asset and a Configuration Item...
by RightStar Team | Apr 15, 2013 | Blog, Footprints
One of the common examples that I cover when I’m teaching the BMC FootPrints Service Core Administrator training is the ITIL concept of using Impact and Urgency to more accurately and consistently set Priority. This concept says that, given the description of an...
