by RightStar Team | Feb 18, 2023 | Blog, Footprints
We had a customer who needed to track some IT projects to see what their spending was going to be over the next few fiscal years. Their company-supplied tool was more complicated than they needed. They asked us for ideas, and we put together a Proof of Concept. Note:...
by RightStar Team | Jan 16, 2023 | Blog, Footprints
Goal In earlier versions of FootPrints, scheduling preventive maintenance was somewhat complex, with its own section in the application. In FootPrints 12, configuring preventive maintenance schedules has been streamlined. To schedule maintenance for specific items,...
by RightStar Team | Sep 2, 2020 | Blog, Footprints
Create a subtask process that will allow for tasks to be sequenced in a specific order. This is a static process that mimics the OOTB subtask sequencing found natively in FPSC v.11. There are three stages of subtasks: the first stage is a single subtask, the second...
by RightStar Team | Feb 5, 2020 | Blog, Footprints
Deleting Apache logs that are older than 7 days How to have a Scheduled Task in Window setup to delete Apache Tomcat files that are older than 7 days daily Create a bat file that contains the executable that will delete the Apache Tomcat logs In the above script make...
by RightStar Team | Jul 24, 2019 | Blog, Footprints
Service Analytics is the reporting feature in BMC FootPrints. This reporting feature can be powerful with a little knowledge of formulas and filters. The best practice in creating a report in Service Analytics is to use a Saved Search that is created in the Advanced...
by RightStar Team | Dec 19, 2017 | Blog, Footprints
GOAL In FP v12.1, there isn’t an inherent way of locating a manager’s email address or user ID when a customer is named on a ticket. When setting up an external Address Book that connects to LDAP, the AD attribute for manager is returned in a Distinguished Name(DN)...
