Let’s dive into the latest enhancements to Jira Service Management, which simplify and amplify the efficiency of service operations. Jira Service Management updates include:
Asset Management: You can now monitor the health of your asset/CI data, assess the accuracy and completeness, and summarize Jira issues that include asset-related data.
Request Type Suggestions: Atlassian Intelligence can now suggest request types based on how you describe your team’s work. From IT and HR to dog grooming and catering, Atlassian Intelligence can suggest request types across various use cases and add them to your service desk with just a few clicks.
Field Customization: Use Atlassian Intelligence to suggest relevant fields for your request types so you can collect the necessary information from your customers or employees. Atlassian Intelligence’s suggestions include a selection of existing fields you can add immediately and recommendations for custom fields that you can opt to create as new fields in your instance.
Automation: Creating automation rules is a great way to streamline service management workflows and save your team time, but the setup can be time-consuming and error-prone. Now, it only takes a description of what you want to automate to create Automation rules seamlessly, with Atlassian Intelligence taking care of the process for you (available in beta on Premium and Enterprise Editions of Jira Service Management)!
GitHub Integration: Now, you can track and gate deployments from GitHub with Jira Service Management, helping you seamlessly connect work across IT Ops and Dev teams using GitHub as their CI/CD tool.
On-Prem Automation: With our Jira Edge Connector automation action, you can automate script execution on tools that are on-prem or behind a firewall.
Azure Integration: Build powerful automation across tools with a flexible new automation action to start runbooks in Microsoft Azure.
Incident Management: A new Automation action lets you create Slack channels for incidents, quickly bringing together your responders and incident details.
Lansweeper Integration: A new integration allows for seamless and efficient asset management between Lansweeper and Jira Service Management.
Issue Organization: Use quick filters to quickly find the issues you need and a swimlane to group issues based on request types, assignees, or other categories.
Scalability: Continue to scale with Jira Service Management Cloud as we’ve recently doubled the number of agents to meet enterprise needs.
The latest Jira Service Management updates enhance the platform’s flexibility, integration capabilities, and efficiency. These improvements ensure that Jira Service Management remains a cutting-edge solution for handling complex service delivery challenges across various industries.
Contact us for any questions you may have!